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Jabloe
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PostPosted: Wed Dec 02, 2009 10:54 am    Post subject: Customer Support Reply with quote

Does anyone know how to reach Customer support. I have emailed company 3 times and get no answer, I don't find any phone number to contact either.
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adam
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Joined: 16 Feb 2005
Posts: 5207

PostPosted: Wed Dec 02, 2009 11:08 am    Post subject: Reply with quote

Did you use support@powerkaraoke.com to e-mail us? We answer every e-mail we receive, so either we did not receive your messages or you did not receive our answers. Did you check your spam folder?

What is the reason you are trying to contact support? Are you having any problems with any of PowerKaraoke products?
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Jabloe
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PostPosted: Wed Dec 02, 2009 6:03 pm    Post subject: Customer Service Reply with quote

Hello Adam
I have been sending emails to this support address several times but no answer. I am using Windowa Outlook, I receive other peoples mail.
Well My question is Refference the karaoke CD+G Creator program. I tried the Trial and I like it, but I need to know if the purchased program will save the songs as MP3+Gs or CD+Gs to save on my hard drive and play with my laptop.
Also as a customer I purchased the Power CD Burner program a while back. What is the price of the Creator program?
Thanks

Gene
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adam
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Joined: 16 Feb 2005
Posts: 5207

PostPosted: Thu Dec 03, 2009 2:26 am    Post subject: Reply with quote

You were sent the answer by e-mail. Please let me know if you did receive it this time.
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Jabloe
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PostPosted: Mon Dec 07, 2009 8:58 am    Post subject: Customer Service Reply with quote

Adam
I still have not received your message.
my email: is Jabloe@optonline.net
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adam
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Joined: 16 Feb 2005
Posts: 5207

PostPosted: Mon Dec 07, 2009 10:43 am    Post subject: Reply with quote

This is the address the e-mail was sent to. Please check your spam folder.
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Adam
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customer Service
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PostPosted: Tue Dec 08, 2009 2:46 pm    Post subject: Reply with quote

I use Microsoft Outlook for my mail, i dont have a spam folder.
Please try a different email account:
Detgadgett@Gmail.com
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adam
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Joined: 16 Feb 2005
Posts: 5207

PostPosted: Wed Dec 09, 2009 1:19 am    Post subject: Reply with quote

I have forwarded you a copy of the message to the given address.
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northern comfort
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PostPosted: Wed Dec 09, 2009 8:16 pm    Post subject: karaoke software Reply with quote

Im really interested in your software but was wondering when we purchase it do we get a disc?And when are search for song online there are no lyrics how do you get lyrics to come on cant really run show without lyrics.And what program would you recommend I like that you can control show from laptop and I want to beable to copy my cdgs onto hard drive for back up.thank you
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adam
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Joined: 16 Feb 2005
Posts: 5207

PostPosted: Thu Dec 10, 2009 1:46 am    Post subject: Reply with quote

The software is available as a download only. We do not send our software on a CD by mail.

Regarding the karaoke songs for download, you may visit BuyKaraokeDownloads:

http://buykaraokedownloads.com

Also, there is a lot of sites with free midi karaoke, and you may use those, for example:

http://www.freekaraoke.com/songdir/

For karaoke show I recommend Siglos Karaoke Professional:

http://www.powerkaraoke.com/src/prod_siglos-karaoke-professional.php

And when it comes to ripping of CD+G discs, you may use Power CD+G Burner:

http://www.powerkaraoke.com/src/prod_powercdgburner.php
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Adam
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customer service
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PostPosted: Thu Dec 10, 2009 6:35 pm    Post subject: Reply with quote

I already have Power CDG Burner, great program, what I want to do is make my own karaoke song which is not available anywhere. convert it to a cdg and put it on my hard drive. I use Compuhost as my karaoke player. I try to do with Karaoke CDG Creator trial version but it will only make a bin playable on Siglos player only. I would buy the program if I new it would do what I want.
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adam
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Joined: 16 Feb 2005
Posts: 5207

PostPosted: Fri Dec 11, 2009 1:17 am    Post subject: Reply with quote

What format would suit your needs? It is possible to generate CDG file using Karaoke CD+G Creator. You just need to switch the output format in the Create CD+G dialog box.
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customer support
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PostPosted: Mon Dec 14, 2009 9:16 am    Post subject: Power CDG Reator Reply with quote

Youi sent me an email saying I don't have to unlock program to try full functionality, just to start trial period.
I tried to enable evaluation period, and when I do it says must contact Power karaoke, I click OK and it says Unfortunately you have used up you 14 day period on this computer.

email address used is Detgadgett@Gmail.com
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adam
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Joined: 16 Feb 2005
Posts: 5207

PostPosted: Mon Dec 14, 2009 10:45 am    Post subject: Reply with quote

Please contact support@powerkaraoke.com directly.
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