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Paid but no codes or email sent yet

 
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KaraokeKing
Guest
PostPosted: Thu Apr 27, 2006 3:37 pm    Post subject: Paid but no codes or email sent yet Reply with quote
I paid $159 for Karaoke CD+G Creator Pro through Plimus and my PayPal account almost a week ago. It took 3 days to process the payment. My Bank says the payment has been made. Paypal says the payment has been made. Now I'm waiting for Plimus and/or Doblon to to respond. I really would like to get my codes so I can create some music.

dale@fortbenton.com
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adam
Senior Member


Joined: 16 Feb 2005
Posts: 3931
PostPosted: Fri Apr 28, 2006 12:11 am    Post subject: Reply with quote
I'm sorry, but you should contact Plimus to resolve the matter. Currently we did not receive any confirmation from them about your order. Could you please specify the order number.
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Adam
info@powerkaraoke.com
PowerKaraoke
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KaraokeKing
Guest
PostPosted: Fri Apr 28, 2006 5:35 pm    Post subject: Customer Support.........are you kidding me? Reply with quote
You gotta be kidding me. I've been purchasing products and software over the net now for about six years and I have never had a simple transfer of money and a software key take a week. Plimus has not responded to my email. I sent you and Plimus a copy of my PayPal receipt. What is the problem? I wonder if this is some of the same "Product Support" I'll get for a year after (or if) I finally get my product key?
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KaraokeKing
Guest
PostPosted: Fri Apr 28, 2006 5:43 pm    Post subject: Plimus reference number Reply with quote
BTW.....the reference number for my order from Plimus is

1659127
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adam
Senior Member


Joined: 16 Feb 2005
Posts: 3931
PostPosted: Sat Apr 29, 2006 1:25 am    Post subject: Reply with quote
Plimus informed us that paypal still did not cleared the payment for them, and that this will probably happen soon.
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Adam
info@powerkaraoke.com
PowerKaraoke
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admin
Admin


Joined: 29 Nov 2002
Posts: 2401
PostPosted: Sat Apr 29, 2006 1:44 am    Post subject: Reply with quote
I am sorry for the problem. We are not able to do our own PayPal processing and we depend on Plimus in this. They apparently have some problems doing this. I am sure the issue will resolve soon.
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Piotr
info@powerkaraoke.com
PowerKaraoke
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