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Run Time Error

 
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gizzer
Junior Member


Joined: 12 Mar 2010
Posts: 5
Location: home
PostPosted: Mon May 10, 2010 8:26 am    Post subject: Run Time Error Reply with quote
Some files that I try to play will cause this message to pop up and then the whole program shuts down
Run Time Error!
Program:C\Program Files\Doblon\SiglosPro\SiglosPro.EXE
This Application Has Requested the Runtime to terminate it in an unsual way.
Please contact the Application support team for more info.
Can anyone explain what is causing this to happen?
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adam
Senior Member


Joined: 16 Feb 2005
Posts: 4082
PostPosted: Mon May 10, 2010 11:15 am    Post subject: Reply with quote
Please try to enable 'Use compatible MP3 decoding' option in File -> Settings -> General.
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gizzer
Junior Member


Joined: 12 Mar 2010
Posts: 5
Location: home
PostPosted: Tue May 18, 2010 11:27 am    Post subject: runtime error Reply with quote
Adam,
I tried what you suggested but I'm still having the same problems,infact now I can't play any song at all.
The screen displays the error message then the program shuts down and I have to restart from scratch.
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Piotr
Admin


Joined: 08 Mar 2010
Posts: 428
PostPosted: Tue May 18, 2010 2:35 pm    Post subject: Reply with quote
Please try the latest version published today.
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gizzer
Junior Member


Joined: 12 Mar 2010
Posts: 5
Location: home
PostPosted: Thu May 20, 2010 12:32 pm    Post subject: runtime error Reply with quote
I have loaded the latest program,I made sure I am running an up todate Direct X,I also reloaded into the play data base,I even reloaded my music library.
I'm still getting nothing but the runtime error that shuts down the program
Please give me some direction so that I can use this.
Thanks inadvance
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Piotr
Admin


Joined: 08 Mar 2010
Posts: 428
PostPosted: Thu May 20, 2010 2:32 pm    Post subject: Reply with quote
Can you please:

1. Run the program
2. Click in the program main window
3. Press Ctrl+Shift+L
4. Message "Log enabled" should appear
5. Restart the program
6. Follow the actions leading to the problem
7. Exit the program
8. Go to My Documents (or Documents on Vista) -- you will find "sigloslog.txt" file there. Please email it to me.
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ghmaster
Guest
PostPosted: Sat Jun 19, 2010 6:58 pm    Post subject: Re: runtime error Reply with quote
gizzer wrote:
I have loaded the latest program,I made sure I am running an up todate Direct X,I also reloaded into the play data base,I even reloaded my music library.
I'm still getting nothing but the runtime error that shuts down the program
Please give me some direction so that I can use this.
Thanks inadvance


I have the same problem.. do you get it fixed?
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adam
Senior Member


Joined: 16 Feb 2005
Posts: 4082
PostPosted: Sun Jun 20, 2010 12:12 am    Post subject: Reply with quote
Did you try to enable 'Use compatible MP3 decoding' option in File -> Settings -> General?
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gizzer
Junior Member


Joined: 12 Mar 2010
Posts: 5
Location: home
PostPosted: Thu Jul 08, 2010 11:43 am    Post subject: runtime error Reply with quote
Sad OK,
I have gone through each and every one of your suggestions and I have had limited results.I had to delete the data base and reload ALL of my library again.This allowed me to use the program for a short time,(less than 2 hours) then it crashed again.I'm now in the process of reloading my data base.What I need to know is what is causing this to happen?And what can be done to prevent this from happing again.I have invested a large amount of money in the best equipment,a large library and what I thought would be the best operating program for the type of show that I want to be known for,but so far I would not take a booking for any reason,in the fear of not being able to fufill the contract.
I need help
Thanks in advance
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adam
Senior Member


Joined: 16 Feb 2005
Posts: 4082
PostPosted: Thu Jul 08, 2010 11:21 pm    Post subject: Reply with quote
Please e-mail the latest log file for the program to support@powerkaraoke.com.
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