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Player Crashes right when i open it

 
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Ron
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PostPosted: Thu Jul 19, 2007 9:10 am    Post subject: Player Crashes right when i open it Reply with quote

I have a external CD-g Drive on my windows xp laptop. When i open Siglos Karaoke Player Recorder version 1.1.4 it shows the gui then crashes right away. I looked in the event viewer and saw this error

"Faulting application siglos.exe, version 1.1.4.0, faulting module msvcr80.dll, version 8.0.50727.42, fault address 0x00008890."

When i disconect the external the players gui will load after a series of error messages about the aspi drivers. Please let me know
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adam
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Joined: 16 Feb 2005
Posts: 4083

PostPosted: Thu Jul 19, 2007 11:16 am    Post subject: Reply with quote

Please try to reinstall the software. What is your operating system?
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Adam
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PostPosted: Thu Jul 19, 2007 11:40 am    Post subject: Reply with quote

We have tried reinstalling the software on the machine 2 times now and still no go. The OS Is windows xp Home sp2. Thanks for the reply . I also checked it on my girlfriends laptop and it works fine but i need it to work on the one with the issue.
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admin
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Joined: 29 Nov 2002
Posts: 2401

PostPosted: Thu Jul 19, 2007 2:55 pm    Post subject: Reply with quote

I'm sorry that you are having problems with our software.

Please:

1. Run the program
2. Click in the program main window
3. Press Ctrl+Shift+L
4. Message "Log enabled" should appear
5. Load a file (CDG preferably) and play it
6. Exit the program
7. Go to My Documents (or Documents on Vista) -- you will find "sigloslog.txt" file there. Please email them to me.
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Piotr
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PostPosted: Thu Jul 19, 2007 3:31 pm    Post subject: Reply with quote

Heres the thing the gui loads for like 2 seconds and then crashes. with windows error.. SO i Cant enable logging.. But thanks for the reply any other suggestions?
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admin
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Joined: 29 Nov 2002
Posts: 2401

PostPosted: Fri Jul 20, 2007 1:18 pm    Post subject: Reply with quote

Have you tried updating DirectX from http://www.microsoft.com/download ?
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