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Vista doesn't like siglos

 
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ANGIESS
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Joined: 21 Sep 2007
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PostPosted: Thu Nov 08, 2007 11:35 am    Post subject: Vista doesn't like siglos Reply with quote

Crying or Very sad while using Vista how do i get mp3's and cdg's to marry up and play on siglos I had no problem on my old XP laptop but Vista makes life hard. the cdg's and the mp3's work on thier own but will not marry up I've tried the copy and paste checked the file names and don't know what else to do please help I can't see what the problem is a few work but I don't see what's different to those that don't

PLEASE HELP
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PostPosted: Thu Nov 08, 2007 12:32 pm    Post subject: Reply with quote

Are you using the latest version?
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ANGIESS
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PostPosted: Thu Nov 08, 2007 12:39 pm    Post subject: Reply with quote

As far as I know it's siglos player / recorder 1.1.8
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PostPosted: Thu Nov 08, 2007 1:24 pm    Post subject: Reply with quote

It is the latest version then.

I understand you are adding CDG files, not MP3?
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ANGIESS
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PostPosted: Thu Nov 08, 2007 3:12 pm    Post subject: Reply with quote

When i double click onto the cdg file I get words but no music when i double click on the mp3 that is of the same name the mp3 play's via media player I know that they should work together in siglos when i click on the cdg
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ANGIESS
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PostPosted: Thu Nov 08, 2007 3:17 pm    Post subject: Reply with quote

I have some cdg - mp3's that were extracted with audiograbber some time earlier and they work fine but i can't see what has changed truthfully I'm not sure what to look for
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PostPosted: Thu Nov 08, 2007 3:25 pm    Post subject: Reply with quote

Can you email us a pair of CDG and MP3 files that is not working?
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ANGIESS
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PostPosted: Tue Nov 13, 2007 4:45 pm    Post subject: Reply with quote

I tried the downloads you suggested I downloaded the full version nothing has helped so far
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PostPosted: Wed Nov 14, 2007 1:10 am    Post subject: Reply with quote

1. We have released version 1.2.1 yesterday -- have you installed it?

2. Were you able to email us the files that are causing problems?
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ANGIESS
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PostPosted: Thu Nov 15, 2007 5:51 am    Post subject: Reply with quote

yes i e-mailed you the files on Sunday i will send them again just in case something has happened to them Also if you have a new version out will i have to pay again as I've only just purchased the last one that i was informed would work on vista
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ANGIESS
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PostPosted: Fri Nov 16, 2007 8:47 am    Post subject: Reply with quote

I'M GETTING RATHER BRASSED OFF WITH THIS DARN THING IT HAS BEEN GOING ON FOR SO LONG AND MY JOB IS PAYING THE PRICE IS THERE ANYTHING I CAN TRY TO SORT THIS OUT EVERYTHING SO FAR YOU HAVE TOLD ME I'VE TRIED
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PostPosted: Fri Nov 16, 2007 9:42 am    Post subject: Reply with quote

I am sorry for the problem -- we will continue to work on the solution, but in the meantime please email us and we will refund you the purchase price. You may keep the software.
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ANGIESS
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PostPosted: Fri Nov 16, 2007 10:02 am    Post subject: Reply with quote

Would it be possible to email me with the code for the new siglos so i could try that one I understand that you are having just as much trouble as I am but as you mentioned siglos 1.4 I thought maybe that would work
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PostPosted: Fri Nov 16, 2007 1:04 pm    Post subject: Reply with quote

If you are not emailing our support please do so. We will resolve this issue via email
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