Not recognizing a valid update code

[Pattycake0718]

I purchased a one year of update codes September 2018 . I am updating one of my older computers because my newer one has crashed the error code that I’m getting is that my unlock code is not valid because it was purchased longer than a year ago since the Newest update which is impossible since I purchased in September of 2018. Help

[adam]

The best way to enter the unlock code is to select the entire email with
the unlock key (press Ctrl+A), and then copy it to the clipboard (press
Ctrl+C). All fields in Unlock dialog should be populated.

If this does not work please copy and paste the unlock code. To do this
copy it in the registration email (select it with mouse and press
Ctrl+C) and then paste into the dialog box (activate unlock code edit
box and press Ctrl+V).You may also do the same for email address, as
unlock code depends on it.

If this still does not work please send screenshots of About and
Unlock dialog boxes to [email protected]. Instructions on creating the screenshot can be
found here:

http://www.powerkaraoke.com/help/screenshot.htm