Sound card problems

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myersthomas

Sound card problems

Post by myersthomas »

I have an hp laptop with windows 10 and realtek soundcard. When I install siglos karaoke professional there is no sound from the laptop at all and sound settings freezes. I uninstalled siglos and sound worked again. I reinstalled siglos and again I have no sound.
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Piotr
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Posts: 1654
Joined: Mon Mar 08, 2010 10:48 am

Re: Sound card problems

Post by Piotr »

Are you able to open Settings in Siglos? What is available in Settings / General / Audio device used for playback?

Also please email us a log file. To do this:

1. Run the program
2. Click in the program main window
3. Press Ctrl+Shift+L
4. Message "Log enabled" should appear
5. Restart the program
6. Follow the actions leading to the problem
7. Exit the program
8. Go to Documents -- you will find "sigloslog.txt" file there. Please email it to [email protected]
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