unlock not responding

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midnight blue

unlock not responding

Post by midnight blue »

I have a current unlock code, but when I updated to the latest version it does not let me click "unlock" yet keeps giving me a message asking me to unlock? how do I fix this? I've tried re-installing the update - no change

adam
Senior Member
Posts: 6882
Joined: Wed Feb 16, 2005 8:20 am

Re: unlock not responding

Post by adam »

What is a name of the program you are referring to?

midnight blue

Re: unlock not responding

Post by midnight blue »

siglos karaoke prof

adam
Senior Member
Posts: 6882
Joined: Wed Feb 16, 2005 8:20 am

Re: unlock not responding

Post by adam »

Unlock command is located in Help menu of the program.

The best way to enter the unlock code is to select the entire email with
the unlock key (press Ctrl+A), and then copy it to the clipboard (press
Ctrl+C). All fields in Unlock dialog should be populated.

If this does not work please copy and paste the unlock code. To do this
copy it in the registration email (select it with mouse and press
Ctrl+C) and then paste into the dialog box (activate unlock code edit
box and press Ctrl+V).You may also do the same for email address, as
unlock code depends on it.

midnight blue

Re: unlock not responding

Post by midnight blue »

I know where unlock is, problem is the program will not let me click " unlock" it's there, I just can't open it.

midnight blue

Re: unlock not responding

Post by midnight blue »

I have renewed SKP updates many times before with no issue using unlock, this time it keeps telling me to unlock, but physically will not let me select
"unlock" to do so. frustrated.

adam
Senior Member
Posts: 6882
Joined: Wed Feb 16, 2005 8:20 am

Re: unlock not responding

Post by adam »

Please open Help -> Unlock while having CTRL key pressed.

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