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unlock key not working

Posted: Mon Feb 22, 2021 8:57 pm
by KATZ1113
I have had this program for along time now. Recently I had to purchase a new laptop. I installed the program on my new laptop and then tried to register it. It said the unlock code was wrong. I then sent an email to support and received a answer that gave me the same unlock code I was using that said it wasn't valid. Please advise.
Thank you
Arlene

Re: unlock key not working

Posted: Tue Feb 23, 2021 9:28 am
by adam
What is a name of the program? When the original license was purchased? Did you install the latest release or an old version from your old computer? If your free updates period has passed, you need to new the program license in order to unlock its latest release.

Re: unlock key not working

Posted: Tue Feb 23, 2021 7:29 pm
by KATZ1113
It is the Power CD+G Player Pro Program. I don't have the date I purchased it. I assume I'll have to end up purchasing totally new programs.

Re: unlock key not working

Posted: Tue Feb 23, 2021 11:08 pm
by adam
The unlock code you have should work. Please contact [email protected] directly.