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Posted: Tue Jan 10, 2017 12:21 pm
by Dana48457
Ok I captured a log on this and now I need to know how to sent it to you I have tried copy and cut and paste won't let me do it in here. how do I get it to you??
Posted: Tue Jan 10, 2017 12:30 pm
by Piotr
You may email it to
info@powerkaraoke.com. As it is a large file you may zip it before sending. Or you may use a service like wesendit.com if it is still too large.
Posted: Tue Jan 10, 2017 12:33 pm
by Dana48457
sent in email to support hope it gets to you asap still would like to know how to send in here
Posted: Tue Jan 10, 2017 4:06 pm
by hawke68
was using 2.0.56.2 and had a crash while adding a new singer last night. sent the log files created to support.
Posted: Tue Jan 10, 2017 4:59 pm
by Dana48457
Well we are getting the logs in just hope that it helps find what is the issue.
Posted: Wed Jan 11, 2017 7:32 am
by Piotr
The logs from both of you pointed to the same problem. Maybe this one will make it go away:
http://www.powerkaraoke.com/download/20 ... -setup.exe
Posted: Wed Jan 11, 2017 7:21 pm
by hawke68
Sorry guys. still doin it. logs sent to support for ya.
Posted: Thu Jan 12, 2017 3:56 am
by Piotr
Version 2.0.57 is up on our website. I really thing that we are nearly there. Thank you for your support!
Posted: Thu Jan 12, 2017 9:23 pm
by Dana48457
First the good news. Ran all night without a freeze up. Now the bad new. I have never had this issue on this computer 8 core memory and 8 gig of memory. The Graphics would freeze but the song keep playing and after a couple of seconds the graphics would catch up and play ok for a bit then freeze and then catch up. This only happened a couple of time but no log was generated. I had the task manager running and did not see any lag in processor or memory, no excess use in either one. Any Ideas?????
Posted: Fri Jan 13, 2017 1:14 am
by Piotr
Dana, were they regular CD+G files? Also did that happen every time or only for some of them?
Posted: Fri Jan 13, 2017 8:22 am
by Dana48457
They are cd+g files (zip) and it only happened maybe on a half dozen songs, but I tried the same song I was doing when I got home and it played ok so I don't think it was the file. I had this happen on the computer I use at home a while back but with newer versions, it seemed to go away. This is the first time I have ever had it happen on the computer I use to do a show. it has lots of memory and has always worked well. working again tonight will see what happens tonight.
Posted: Fri Jan 13, 2017 8:28 am
by Dana48457
one other thing, the songs are on external hard drives and the drive did seem to be very active. Much more than I had noticed in the past, I have two of them one for mp3 music and one for karaoke and even when just playing some music both drives lights were very actively flashing like files were being or trying to be accessed.
Posted: Fri Jan 13, 2017 1:13 pm
by Piotr
I will post new build today or tomorrow morning, it should work better.
Posted: Fri Jan 13, 2017 6:04 pm
by Piotr
Version 2.0.58 is up, please let me know how it goes.
Posted: Sat Jan 14, 2017 8:56 am
by Dana48457
Had to work before new update came out. Had one crash last night while trying to load a file that was not in data base. log sent email.