Get Help & Advice on Installing & Using Karaoke Software by Power Karaoke

I went to burn a disk to my computer and would not burn. Tried to get update and it is requiring me to purchase program again. Has this been an issue with other host or am I being required to purchase program again?

Please run the program, and press CTRL+L. The folder with the log file cdgblog.txt will be displayed. Please attach the file to a e-mail message, and send it to support@powerkaraoke.com.