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unlock button

Posted: Tue Aug 08, 2017 8:02 am
by John_Bev_at_Northaven
I ordered an additional year of updates and was sent an unlock code. The drop down help menu choice "unlock" will not activate to allow me to use more than the 1000 songs I imported..

THIS PROCEDURE ON YOUR HELP MENU DOES NOT ALLOW THE UNLOCK BUTTON TO ACTIVATE:

"If your current unlock code is still valid you may re-enter the new code. To do this you need to select Help menu while holding down SHIFT key and then select Unlock command."

Posted: Tue Aug 08, 2017 1:45 pm
by adam
Please use CTRL key instead of SHIFT key.

unlock button

Posted: Tue Aug 08, 2017 7:45 pm
by John_Bev_at_Northaven
Nope.. Control key is not allowing the unlock prompt to activate..??????

Posted: Wed Aug 09, 2017 12:40 am
by adam
What is the name of the program?

unlock button

Posted: Wed Aug 09, 2017 11:35 pm
by John_Bev_at_Northaven
Siglos Karaoke Professional is the program.

Posted: Thu Aug 10, 2017 12:27 pm
by adam
Please keep CTRL key pressed, and then open Help -> Unlock command.