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Crash

Posted: Thu Oct 31, 2019 4:57 pm
by KJ Bjarne
Hi guys

Just installed the latest update 2.2.1.12


had 2 crashes tonight


song freezes at the end, and no buttons react to any action.

had to press ctrl alt delete and shut down program to get going again

Re: Crash

Posted: Thu Oct 31, 2019 11:50 pm
by adam
Please apply "File -> Reset to default values" command, and then give it a try. Should the problem persist, please do the following:

1. Run the program
2. Click in the program main window
3. Press Ctrl+Shift+L
4. Message "Log enabled" should appear
5. Restart the program
6. Follow the actions leading to the problem
7. Exit the program
8. Go to My Documents (or Documents on Vista) -- you will find "sigloslog.txt" file there. Please email it to support@powerkaraoke.com.