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Sound card problems
Posted: Sun Jan 05, 2020 6:54 pm
by myersthomas
I have an hp laptop with windows 10 and realtek soundcard. When I install siglos karaoke professional there is no sound from the laptop at all and sound settings freezes. I uninstalled siglos and sound worked again. I reinstalled siglos and again I have no sound.
Re: Sound card problems
Posted: Tue Jan 07, 2020 8:51 am
by Piotr
Are you able to open Settings in Siglos? What is available in Settings / General / Audio device used for playback?
Also please email us a log file. To do this:
1. Run the program
2. Click in the program main window
3. Press Ctrl+Shift+L
4. Message "Log enabled" should appear
5. Restart the program
6. Follow the actions leading to the problem
7. Exit the program
8. Go to Documents -- you will find "sigloslog.txt" file there. Please email it to
info@powerkaraoke.com