Inactive background videos

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karaokegod73
Senior Member
Posts: 22
Joined: Sat Oct 14, 2017 10:15 pm

Inactive background videos

Post by karaokegod73 »

I had been using a video for the inactive background without issue. I went to work at another venue so I turned it off temporarily. When I went to use it again, it crashes the program. This continues to be the case after a few updates since that time.

Siglos Karaoke Pro
Current latest version
adam
Senior Member
Posts: 7244
Joined: Wed Feb 16, 2005 8:20 am

Re: Inactive background videos

Post by adam »

I am sorry for the problem. Please do the following:

1. Run the program
2. Click in the program main window
3. Press Ctrl+Shift+L
4. Message "Log enabled" should appear
5. Restart the program
6. Follow the actions leading to the problem
7. Exit the program
8. Go to My Documents (or Documents on Vista) -- you will find "sigloslog.txt" file there. Please email it to support@powerkaraoke com.
karaokegod73
Senior Member
Posts: 22
Joined: Sat Oct 14, 2017 10:15 pm

Re: Inactive background videos

Post by karaokegod73 »

The problem is currently resolved because I uninstalled and re-installed the program. The reason for that is another bug.

After I downloaded and installed the new version (right before a show), I had a problem with no graphics displaying on the screen. I reverted to the previous version I was running (2.4.2.10), which fixed the problem for the time being.

I tried the upgrade again at home after my show with the same result (no graphics). Revert did not fix it this time, i had graphics on singer screen preview but not on actual singer screen. So I did a full removal and reboot, then re-install again which also did not fix it.

Then I disabled "Smart resolution increase" in the display settings. This brought the graphics back, in the latest version. With the option on, no graphics on preview or singer screen.

So right now I have graphics, and the inactive video is working under the latest version, for the time being.
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Piotr
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Joined: Mon Mar 08, 2010 10:48 am

Re: Inactive background videos

Post by Piotr »

Which renderer is selected in Settings / Display?

Also could you please email us your settings? You can save them in Settings / Tools.
karaokegod73
Senior Member
Posts: 22
Joined: Sat Oct 14, 2017 10:15 pm

Re: Inactive background videos

Post by karaokegod73 »

Settings sent

Using standard renderer, but choosing a different one doesn't make a difference.
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Piotr
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Re: Inactive background videos

Post by Piotr »

Can you try to change renderer to Enhanced and restart the program?
karaokegod73
Senior Member
Posts: 22
Joined: Sat Oct 14, 2017 10:15 pm

Re: Inactive background videos

Post by karaokegod73 »

I tried all renderer choices with restart and always the same result. No graphics with the resolution increase setting on
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Piotr
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Re: Inactive background videos

Post by Piotr »

I think I have been able to reproduce and fix the issue. Please try this build:

https://www.powerkaraoke.com/download/2 ... -setup.exe

Please let me know if it works.
karaokegod73
Senior Member
Posts: 22
Joined: Sat Oct 14, 2017 10:15 pm

Re: Inactive background videos

Post by karaokegod73 »

Will try it after work today
hornet59
Senior Member
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Joined: Thu Aug 28, 2008 9:09 pm

Re: Inactive background videos

Post by hornet59 »

It's working for me Piotr .... GOOD JOB!!
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Piotr
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Re: Inactive background videos

Post by Piotr »

hornet59 wrote: Mon May 15, 2023 1:33 pm It's working for me Piotr .... GOOD JOB!!
Happy to hear that!
karaokegod73
Senior Member
Posts: 22
Joined: Sat Oct 14, 2017 10:15 pm

Re: Inactive background videos

Post by karaokegod73 »

Working for me also :D
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