Unable to unlock

blondee43 · Post by **blondee43** » Sun Dec 28, 2008 12:05 pm

Hi all, I have my unlock code, I had a crash and have had them send it to me. But I have tried everything and I can still NOT unlock my program, I am using power karaoke creator.
I have tried the copy and paste, I have just sent them a screen shot of my unlock dialogue, does anyone have any ideas why I can't unlock it?
Thank you all so much you have been a huge help in the past.

Post by **adam** » Mon Dec 29, 2008 1:52 am

Please send your details to support@powerkaraoke.com.

blondee43 · Post by **blondee43** » Tue Dec 30, 2008 11:13 am

I have sent my information to support and today I just received an email stating that I am over the year, which I don't think it is, but that if I want any more help then I have to re purchase the program....
So I am left high and dry I guess, I will purchase a program but know now that there will be NO support I will not purchase from them..

Post by **adam** » Wed Dec 31, 2008 2:58 am

Are you unlocking the program downloaded after the purchase, or the latest version of it downloaded from PowerKaraoke website? Karaoke CD+G Creator has one year limit for upgrades, thus if you purchased the software more than a one year ago, you have to renew the license to install the latest version. You may however install the version you have bought, and unlock it.

francesnoleshauck · Post by **francesnoleshauck** » Wed Dec 31, 2008 9:53 am

please re e mail for order 63309

Post by **adam** » Wed Dec 31, 2008 11:41 am

The unlock code was re-sent.

blondee43 · Post by **blondee43** » Wed Dec 31, 2008 2:04 pm

I liked the program I am using but how do I know which one I need to download, I just downloaded the free one for evaluation, on the site and then tried putting in my unlock code.
Can you tell me how to tell which one I am to download and where to find it I would appreciate it greatly.
Thank you

francesnoleshauck · Post by **francesnoleshauck** » Wed Dec 31, 2008 2:24 pm

adam wrote:The unlock code was re-sent.

adam, still have not recevied new e mail for order 63309 I NOTICE THAT BLONDIE HAS SAME ORDER NO AS MINE. HOW CAN THIS BE?????

blondee43 · Post by **blondee43** » Wed Dec 31, 2008 2:39 pm

I have searched and I can find power karaoke creator 2.1.5 but it won't let me download it it says there is a newer version and keeps going to that.
Is there another way of doing it?
Thank you

blondee43 · Post by **blondee43** » Wed Dec 31, 2008 2:41 pm

yes thank you I have the unlock code.. I am wondering where it will let me download my old program 2.1.5

Post by **admin** » Thu Jan 01, 2009 7:11 am

I am sorry, but we do not keep archived version on our website, only the latest one is available for download.

blondee43 · Post by **blondee43** » Fri Jan 02, 2009 12:11 pm

Thank you for your help... I guess that means I don't have a program any more than.
Oh well live and learn
Thanks again for all of your help

blondee43 · Post by **blondee43** » Fri Jan 02, 2009 12:36 pm

francesnoleshauck wrote:please re e mail for order 63309

Get Help & Advice on Installing & Using Karaoke Software by Power Karaoke

Unable to unlock

Unable to unlock

HELP

need e mail resent for order 63309

REally??

adam was it sent to my comcast.net mail box have not receive

2.1.5

ADAM

thank you

Re: need e mail resent for order 63309

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