Get help with the bugs you encounter in our software
Moderators: adam , admin , Piotr
auramist1
Junior Member
Posts: 5 Joined: Thu Apr 06, 2006 11:34 pm
Post
by auramist1 » Fri Apr 07, 2006 12:48 am
Have downloaded the trial version and find that after loading Audio file (wav) and lyrics off the net, the program freezes and a Microsoft error message comes up.
Using XP.
Program looks great as per description. Now if only I can get it to work.
Any thoughts?
adam
Senior Member
Posts: 7255 Joined: Wed Feb 16, 2005 8:20 am
Post
by adam » Fri Apr 07, 2006 2:07 am
We will investigate the problem and let you know. What version of the software are you using?
auramist1
Junior Member
Posts: 5 Joined: Thu Apr 06, 2006 11:34 pm
Post
by auramist1 » Fri Apr 07, 2006 3:08 pm
Using Windows XP & Service Pack 2.
CDG Creator Pro Version 2.0.2.
Thanks
Holler
Senior Member
Posts: 168 Joined: Wed Oct 08, 2003 10:21 pm
Post
by Holler » Fri Apr 07, 2006 3:32 pm
And,
What was the exact error?
auramist1
Junior Member
Posts: 5 Joined: Thu Apr 06, 2006 11:34 pm
Post
by auramist1 » Sat Apr 08, 2006 2:23 am
Appears to have something to do with the audio component as when you press play or sync the program crashes and issues an error report to Microsoft.
adam
Senior Member
Posts: 7255 Joined: Wed Feb 16, 2005 8:20 am
Post
by adam » Sat Apr 08, 2006 2:26 am
Please try to update DirectX. Have you tried to load different file? Do you use WAV or MP3 file?
auramist1
Junior Member
Posts: 5 Joined: Thu Apr 06, 2006 11:34 pm
Post
by auramist1 » Sat Apr 08, 2006 6:51 pm
Updated DirectX yesterday. tried both Wav and MP4 with the same result.
admin
Admin
Posts: 2393 Joined: Fri Nov 29, 2002 4:06 am
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by admin » Tue Apr 11, 2006 4:19 am
Are you able to open PK2 file samples from Examples directory?
auramist1
Junior Member
Posts: 5 Joined: Thu Apr 06, 2006 11:34 pm
Post
by auramist1 » Tue Apr 11, 2006 3:07 pm
I am able to open all files in the Examples directory.
admin
Admin
Posts: 2393 Joined: Fri Nov 29, 2002 4:06 am
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by admin » Wed Apr 12, 2006 2:01 am
So you can open PK2 files and soundtracks load properly? Then maybe MP3 files you are trying to use are causing problems. What specs are they?
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