Get Help & Advice on Installing & Using Karaoke Software by Power Karaoke

Here is this conversation so far:
to paw@powerkaraoke.com
Jan 16 at 5:17 PM
Okay, My siglos pro I purchased about a year ago was completely wiped off and in its place is now a trial version, this is after the computer checked for updates. I questioned on your site how to fix and they replied to redownload the older version, How do I do that.
I tried but with the same results.

I am not happy with this at all, we purchased that download and this should not have happened.
Please tell me how to get my karaoke software back.

M. Allen
-----------------
( THE FOLLOWING FIX DID NOT WORK ) read down to see what happens.

On Sunday, May 27, 2012 10:12 AM, "paw@powerkaraoke.com" <paw@powerkaraoke.com> wrote:

Thank you for purchasing Siglos Karaoke Professional!

Please enter the following in the Unlock dialog box (Help menu):

Name: M. Allen
Email: ( DID NOT WORK)
Unlock code:

The best way to enter the unlock code is to copy it from this e-mail and paste into the edit box.

We strongly recommend you to download the latest version of software from our website. The direct download link is:

http://www.powerkaraoke.com/download/si ... -setup.exe

Once again thank you for your purchase.

With kind regards,

PowerKaraoke Team
DOBLON
http://www.powerkaraoke.com/
------------------------------------------------------------------
I E-mailed them to tell them that did not work and here is the reply I just received
------------------------------
Hello,

I'm sorry, but the old versions of our software are not available for
download from our server. If you want to install the old version, you
need to use your (or owned by somebody else) backup copy of the original
download.

Nevertheless, I recommend to renew the program license ($29), and
upgrade the program to the latest version. Please visit "Renewals"
section in our webstore to place the order.

Regards,
Adam
--
Adam Sobocinski
PowerKaraoke
info@powerkaraoke.com
http://www.powerkaraoke.com/
-------------------------------------
And here is my reply to that!!


To PowerKaraoke Info
Today at 7:52 AM
We just purchased that (old) version about one year ago for 100.00 and to have your system completely uninstall everything I had working to a trial version is unbelievable, and on top of that be told, oh well sorry but you can't get it back , so just shell out more money (and in one more year it will all happen again) is ridiculous.

I stupidly downloaded the software from your site (because I did not think this would happen) so I do not have a disk to upload.

If your company has a disk that you can send to me so I can use what I bought, than that is what your company should do since we already paid for it.

If not then I will be letting everyone know what 100.00 on your site actually buys( 1 year of use).

Thank you

M. Allen
-------------------
I will post any answer I receive on here when I get one.

There is no time limit for the usage of the program. However, if one wants to receive support for the software or upgrade it to the latest version after one year passes since the purchase date, the license needs to be renewed. First year of support&upgrades is free.

We are constantly adding more features to the program. The latest version is a different product that the one that you have purchased, therefore we charge the yearly update price.

When you have bought the program you received the unlock code for it. And it still works with the version that it was issued for. We do not keep archive of the old versions, but you could have saved it to the cloud or to the CD after downloading and you would have that ready in case of hard disc failure.

Do you know what version you were running and paid for? I have a few of the older versions that I saved if I have your version I would be glad to email it to you and then your unlock code will work for you.

But I think you would be very happy with the update for the small fee they charge it is well worth it. I love the updates and the support with them.

To Dana: I understand if I want to upgrade. The problem is - The software I had when I shut it down always asks "would you like to check for updates" I pressed yes, next thing I know, it completely uninstalled what I had bought and installed. a (Trial or Demo) version was installed in its place. So I would like my paid for working version back.

&#57357;

&#57358;
Me
To PowerKaraoke Info



Jan 18 at 10:07 AM






Okay, I understand it costs to upgrade. When the software checked for updates it uninstalled my paid for version completely, it is gone! in its place is a demo type version. I want my totally paid for version back.

How can y'all fix it????

M. Allen
-----------------------------------------

PowerKaraoke Info
To Me



Jan 18 at 10:22 AM


Hello,

If you do not want to upgrade, you just need to install your original
version you have paid for. Didn't you save the original download in a
backup copy?

Regards,
Adam
--
Adam Sobocinski
PowerKaraoke
info@powerkaraoke.com
http://www.powerkaraoke.com/
--------------------------------------------------------

NO, Did not even cross my mind that your update checks would uninstall the original version. and before you try to say then it is my fault, I had it for a year with no issues until your software issues affected it, not any other virus or problems on this end, your tech problems. So I am tired of this back and forth you guys are trying to do and I need to know if you are going to send a disk to reinstall what I paid for or not, if not I kinda expect some sorta refund since I did not get to keep what I paid for.

when ever you up date and your old license has expired it tell you so before you down load the updates. I have had this happen myself and it does warn you before you down load it. As I stated before I have saved a number of versions for back up myself If you can tell me what your version was I can send you a copy so you can use your unlock code that will work on a version with in the year you paid for.

Some people do not read warnings. They click, and hope for the best. And when they get into troubles, someone else is to be blamed.

Adam some times I read these post and have to think it is a competitor just trying to make Power Karaoke look bad. I love the software and the support and try to help others when I can. I mentioned a number of times about giving as much information as they can and to save the mail that gives all the codes and then they are stored in the clouds and you can get them any time they are need. and no cost to do this just save the mail.

M.Allen wrote:To Dana: I understand if I want to upgrade. The problem is - The software I had when I shut it down always asks "would you like to check for updates" I pressed yes, next thing I know, it completely uninstalled what I had bought and installed. a (Trial or Demo) version was installed in its place. So I would like my paid for working version back.

Not for nothing OP but you haven't lost anything, they didn't take it off your computer, it's still there, even it's deleted, read on to find it. About 10 minutes and you can have back your old program. Did you check to see if you do in fact have a backup in your downloads file, if you're using windows, it may very well be still there. The other thing you can do is to google for free software that will recover deleted files, I had to do this once because I accidently deleted a program, I downloaded the search tool and it was recovered.

You may have to contact PowerKaraoke to request your unlock key, but I'll bet it's still there.

I had to reinstall the program due to some issues and now i cannot get the full version back and will not take my code? I just bought it 1 week ago,, please help!

The best way to enter the unlock code is to select the entire email with
the unlock key (press Ctrl+A), and then copy it to the clipboard (press
Ctrl+C). All fields in Unlock dialog should be populated.

If this does not work please copy and paste the unlock code. To do this
copy it in the registration email (select it with mouse and press
Ctrl+C) and then paste into the dialog box (activate unlock code edit
box and press Ctrl+V).You may also do the same for email address, as
unlock code depends on it.

Should the problems persist, please contact support@powerkaraoke.com directly.