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Code not received
Posted: Sun May 25, 2014 3:58 am
by Ken Ward
You have taken paypal payment but not sent the email containing the code.
My email is :
ken.ward3@ntlworld.com
Posted: Sun May 25, 2014 8:48 am
by adam
The unlock code was e-mailed to you. Please check your spam folder. Should it is not there, please contact
support@powerkaraoke.com.
unlock code
Posted: Mon May 26, 2014 9:40 am
by Ken Ward
I have not received it and emailed your support but no reply yet
new email
Posted: Mon May 26, 2014 10:33 am
by Ken Ward
In the unlikely event they can't send emails to ntlworld.com ive set up a gmail account:
axia1937@gmail.com
Posted: Mon May 26, 2014 11:00 am
by adam
The unlock code was e-mailed to both e-mail addresses.
unlock code
Posted: Mon May 26, 2014 11:10 am
by Ken Ward
I have not received either of them at ntlworld.
Try the gmail address:
axia1937@gmail.com please
Posted: Tue May 27, 2014 4:18 am
by Ken Ward
ok adam this is well beyond a joke now, Ive given you and support 3 email addresses, 2 with ntl and 1 gmail.
I don't have any problems with receiving email from anybody else on these addresses.
So somethings wrong at your end.
Ive done all I can so please arrange for my purchase to be reembursed to Paypal
Posted: Tue May 27, 2014 9:16 am
by adam
The unlock code was e-mailed to all three addresses. Please check your spam folder.
code
Posted: Tue May 27, 2014 10:42 am
by Ken Ward
Still not received any of them, Ive run out of idea's now.
What do you suggest?
Can you PM the code to me ?
code
Posted: Tue May 27, 2014 11:00 am
by Ken Ward
How come I am receiviing .. Topic reply notification .. sent from
info@powerkaraoke.com and not from wherever they are trying to send the code from ?
Posted: Wed May 28, 2014 12:01 am
by adam
Did you check your spam folder? The e-mail contains the link to setup.exe file. Maybe your system filters out such messages?
Posted: Wed May 28, 2014 1:48 am
by Ken Ward
Of course I checked my spam folders, Ive been in the computer industry a long time.
Are you suggesting I should change my security filters because your sending spurious files which any decent system would see as suspect?
My system is protected by bitdefender.
And in any case gmail is web based and your email would be accepted by that, it would only be rejected if I tried to download it.
Posted: Wed May 28, 2014 8:52 am
by adam
The unlock code was e-mailed again.
code
Posted: Wed May 28, 2014 11:00 am
by Ken Ward
ok got it on all 3 addresses