registering in my name

[mbjones42]

A friend gave me a copy of both the CDG burner and player to try. I liked it and some time ago purchased the player and registered it in my name. I thought I had done the same with the burner but realized recently that I hadn't. Today I went out and paid for and downloaded the burner portion. It won't take my name to register. As a matter of fact, when I launch it there is no place to input the unlock code provided to me and it is showing that it is registered to the person who lent it to me. I have uninstalled this program numerous time then rebooted, then reinstalled but the same thing occurs. Now the player program that I bought and downloaded is doing the same thing. I might add that I am using a new computer because my old one had problems. I checked the verions of player on the old computer and it is registered to me. I copied it to a CD to install on my new computer and when it is installed, it shows it is registered to my friend. I want to be legal with you all. I liked what I tried from my friend so I bought it for myself but it seems that his registration is imbedded into my computer and I cannot register in my name. Can you help me?

[admin]

Please hold down the SHIFT key while starting your program -- the Unlock button should become available. Click it and enter your registration details.

[mbjones42]

Thank you...it worked beautifully with the CDG burner but not with the CDG player. It still appears to be registered to my friend.

[admin]

In Power CD+G Player Pro please hold down CTRL key and right-click to open menu. Unlock command should appear in the menu -- please select it to open Unlock dialog box and enter your data.

[mbjones42]

Thank you again - that one worked also. Now if I can get the glitch out of it when I try to download a newer version. It starts the install and in the middle, it stops and says something about a .dll file which must be accessed is denying access. Next time I'll write the message down. At that point I have to abort the download/install and revert back to the old version. This is the first time I've had problems with an upgrade.

[admin]

Please make sure that the software is not running when installing an update. If it does not help, please restart your computer and then install the update.

[mbjones42]

You all are so helpful - thank you!