SKP crashing when using Youtube

[UserJerry]

Hopefully someone can help. I'm using fully updated Windows 8.1. SKP 2.0.48. When I try to use the youtube feature to play a requested song, the program crashes. I can locate the song and load it as an upcoming song but when it's time to play the video, SKP crashes. I have downloaded the codec pack and installed it in the Doblin/Siglos Pro folder. I updated SKP to the most recent version and that didn't help so I reverted back to 2.0.48. About a month or so ago it was all working fine for a couple weeks then didn't. Also at the same time I had issues with the youtube feature, I also had an issue with the program not saving new singers and new songs existing folks sing in the history. Strange. I only use this laptop for karaoke/music.

[adam]

Please do the following:

1. Run the program
2. Click in the program main window
3. Press Ctrl+Shift+L
4. Message "Log enabled" should appear
5. Restart the program
6. Follow the actions leading to the problem
7. Exit the program
8. Go to My Documents (or Documents on Vista) -- you will find "sigloslog.txt" file there. Please email it to support@powerkaraoke.com together with the problem description.