Your program will not start! I paid but nothing works

[pmurph1228@gmail.com]

I upgraded and looked forward to using the program!!!! You charged me but I still cannot use it!!!! What is wrong?????????

[Paradigm Karaoke]

need a little more informaton.
what program name and version?
what OS version?
what is happening specifically (it opens then crashes, it doesnt open at all,, it spins and thinks but go no further, it recieves messages from aliens, etc)

this way we can start to help, otherwise it's kinda like "my cars not working, whats wrong?"