Previous purchase now requires a different unlock code

[Vanessa]

Hi
I purchased the Siglos Karaoke Player/Recorder 2 in 2011 and received an unlock code. As my version wouldn't work on an upgraded version of Windows, I went back to the side where I purchased it and downloaded it to re-install it (www.buykaraokedownloads.com). But when I open it I get the error message:
"The code you have entered is probably for older version of Siglos. Please visit www.powerkaraoke.com and purchase an upgrade"
I did pay $49 for this software, and I'm not sure why the code would no longer work
Thanks, Vanessa

[adam]

Please contact support@powerkaraoke.com directly.

[Lorrie]

I am not getting any satisfaction with support, they asked me to send screenshots, so I did, they said they needed higher res ones so I resent, now I hear nothing back at all.....

[adam]

You have been e-mailed. Please check your spam folder.