Urgent: Duplicate Order Charges ($654) and Non-Working Unlock Codes

[Lyle]

Hello Support Team,
I am posting here because my support emails may be getting caught in a spam filter, and I have not received a response. I have placed two separate orders for the same software bundle (Siglos Karaoke Professional, Power CD+G Burner 2, and AI Karaoke CD+G Creator Pro) and need urgent assistance with activation and a refund.
Order 1 (June 30, 2026) - Total: $327.00
• Issue: I received the unlock codes for this order, but they are not working to unlock the programs.
Order 2 (July 1, 2026) - Total: $327.00
• Issue: I placed this duplicate order by mistake thinking the first didn't go through correctly. I have not received any programs or unlock codes for this second transaction.
I need a customer service representative to please:
1. Help me properly activate my software from the June 30th purchase.
2. Issue a full refund of $327.00 for the accidental duplicate purchase on July 1st.
Please contact me via the email address associated with my forum account so I can privately share my specific order numbers and billing details.
Thank you for your prompt help.

[adam]

You contacted us using an e-mail address that did not match your registration e-mail address, thus a request to confirm your identity was sent together with a detailed unlocking instruction. Please check your spam folder.