crashes when adding songs in rotation

[tsparkdave]

randomly when I add songs or singers into a rotation, SKP will crash and it interrupts the singer. SOMETIMES, it will not happen as often if I use the "add and continue" then close. More than not, if I use "add and close" it will crash. It is so bad that I usually have to wait to add songs or singers when there is no one singing so if it crashes, it doesn't stop the show. Obviously this creates a dead space which is less that desirable. Upon restarting the software, whatever additions I made are saved.

Toshiba laptop with win7 8G ram

[adam]

Could you please specify a version number for the program you have installed?

[tsparkdave]

version 2.021. I know there are newer versions but its updated like once a month. last time I tried to update it tells me that my support has expired. I really don't want to renew the software if I had the issues I have been facing for the last couple of months. i love the software when it works right but its frustrating me to the point of just getting something else

[adam]

Please try running this registry script:

http://www.powerkaraoke.com/download/si ... efault.reg

It should revert all settings to default. If it does not help please delete siglos.db file from My Documents/My Karaoke.

[tsparkdave]

I tried both the script and deleting the siglos.db. still crashing. I can't add singers when a song is in progress without it crashing and closing. it aggravates singer when the song shuts off in the middle...

[adam]

Please do the following:

1. Run the program
2. Click in the program main window
3. Press Ctrl+Shift+L
4. Message "Log enabled" should appear
5. Restart the program
6. Follow the actions leading to the problem
7. Exit the program
8. Go to My Documents (or Documents) -- you will find "sigloslog.txt" file there. Please email it to support@powerkaraoke.com together with the problem description.